Privacy policy

Last updated: December 2, 2025

This Privacy Policy describes how Kiki von Schmidtke Enterprises Inc. operating as Klas (“Klas”, “we”, “us” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website or online store (the “Site”).

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support, sign up for our newsletter, or opt-in to SMS marketing.

For the purposes of this Privacy Policy, “Personal Information” means any information that can identify an individual, either alone or in combination with other information.

a) Device Information

Examples of Personal Information collected:

  • Version of web browser, IP address, time zone

  • Cookie information

  • What products or pages you view

  • Search terms

  • How you interact with the Site

Purpose of collection:

  • To load the Site accurately for you

  • To perform analytics on Site usage to optimize our Site and offerings

Source of collection:

  • Collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels, or similar technologies

Disclosure for a business purpose:

  • Shared with our website and analytics providers, including Shopify and Google Analytics

b) Order Information

Examples of Personal Information collected:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (such as the last 4 digits of your card or payment provider details; full card details are processed securely by our payment processors and are not stored by us)

Purpose of collection:

  • To provide products or services to you to fulfill our contract

  • To process your payment, arrange shipping, and provide invoices and/or order confirmations

  • To communicate with you regarding your order or account

  • To screen orders for potential risk or fraud

  • To send you information or marketing communications (where consistent with your preferences and applicable law)

Source of collection:

  • Collected directly from you when you place an order

Disclosure for a business purpose:

  • Shared with our ecommerce platform provider (Shopify) and payment/shipping partners as needed to fulfill your order

c) Customer Support Information

Examples of Personal Information collected:

  • Name

  • Contact details (email, phone number)

  • Order details

  • Any information you voluntarily provide in your messages or support requests

Purpose of collection:

  • To provide customer support and respond to your inquiries

Source of collection:

  • Collected directly from you when you contact us

d) Marketing & Communications Information (Email & SMS)

Examples of Personal Information collected:

  • Name

  • Email address

  • Mobile phone number

  • Marketing preferences

  • Engagement data (such as whether you open an email or click a link)

Purpose of collection:

  • To send newsletters, product updates, promotions, and other marketing communications

  • To provide cart reminders, order updates, and service-related messages (including via email or SMS, where you have consented)

Source of collection:

  • Collected directly from you when you subscribe to our email list or SMS program, or when you opt in at checkout or via a form

Disclosure for a business purpose:

  • Shared with our email and SMS service providers (such as Klaviyo or other similar platforms) so we can deliver our communications

You can unsubscribe from marketing emails at any time by clicking “unsubscribe” in the email. You can opt out of SMS messaging by following the instructions in our Mobile Terms of Service or by texting STOP, where applicable.

2. How We Use Your Personal Information

We use your Personal Information to:

  • Operate and maintain our Site and online store

  • Process and fulfill orders, including payments, shipping, and returns

  • Communicate with you about your orders, account, or support requests

  • Provide you with information, offers, or marketing about our products and services (in accordance with your preferences and applicable law)

  • Screen for potential risk and fraud

  • Improve and optimize our Site, including by generating analytics about how customers browse and interact with the Site

  • Comply with legal obligations

3. Sharing Your Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, including:

  • Shopify – we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

  • Payment processors and financial institutions – to process your payments securely

  • Shipping providers – to deliver your order

  • Email and SMS marketing providers – to send you communications you have requested or consented to

  • Analytics and advertising partners – such as Google Analytics, to help us understand how visitors use our Site

We may also share your Personal Information:

  • To comply with applicable laws and regulations

  • To respond to a subpoena, search warrant, or other lawful request for information

  • To protect our rights, property, or safety, or that of others

We do not sell your Personal Information.

4. Behavioural Advertising & Analytics

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For example:

We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners through cookies or similar technologies.

For more information about targeted advertising and how to opt out, you can visit:

You can also manage advertising settings directly with providers such as:

5. Cookies

A cookie is a small data file placed on your device when you visit a website. We use cookies and similar technologies (such as pixels and tags) to:

  • Remember your preferences (such as region or login)

  • Keep items in your shopping cart

  • Help our Site function properly

  • Understand Site traffic and usage

  • Support advertising and analytics

Most browsers accept cookies automatically, but you can modify your browser settings to decline or delete cookies. Please note that blocking or deleting cookies may impact your experience on the Site and certain features may not function correctly.

For more information about cookies, you can visit: https://www.allaboutcookies.org

6. Do Not Track

Because there is no consistent industry standard on how to respond to “Do Not Track” browser signals, we do not alter our data collection and usage practices when we detect a Do Not Track signal.

7. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • To provide our services and operate our business

  • To comply with legal, accounting, or reporting obligations

  • To resolve disputes and enforce our agreements

Order information may be kept for our records unless and until you ask us to delete this information, subject to legal or regulatory requirements.

8. Your Rights

Depending on your location and applicable law (including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and potentially other privacy laws), you may have rights relating to your Personal Information, such as:

  • Access – to request a copy of the Personal Information we hold about you

  • Correction – to request that we correct or update inaccurate or incomplete information

  • Withdrawal of consent – where processing is based on consent (for example, marketing), you can withdraw your consent at any time

  • Deletion – to request that we delete certain Personal Information, subject to legal obligations

  • Restriction or objection – in some cases, to restrict or object to certain processing activities

To exercise these rights, please contact us using the details in the Contact section below. We may need to verify your identity before responding to your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority. In Canada, you can contact the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/en/

9. Security

We use reasonable technical and organizational measures to help protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure. You submit information at your own risk.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, or for other operational, legal, or regulatory reasons. The “Last updated” date at the top of this page indicates when this Privacy Policy was last revised.

12. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a request or complaint, please contact us:

By email: hello@klas.ca
By mail:
Klas
715 Griffith St
London, ON N6K 2S5
Canada